FREQUENTLY ASKED QUESTIONS
Orders
How do I track my order?
Can I cancel or modify my order after it has been placed?
What should I do if I receive a damaged or incorrect item?
You can track your order by logging into your account on our website and navigating to the "My Orders" section. There, you'll find the tracking number for your order, which you can use to track the shipment on the carrier's website.
You can track your order by logging into your account on our website and navigating to the "My Orders" section. There, you'll find the tracking number for your order, which you can use to track the shipment on the carrier's website.
If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving your order. Provide them with your order number, a description of the issue, and any relevant photos. We will arrange for a replacement or refund as soon as possible.
Returns
What is your return policy?
How do I return an item?
Will I have to pay for return shipping?
Our return policy allows you to return items within 30 days of receipt for a full refund or exchange. Items must be in their original condition and packaging. Please contact our customer service team to initiate a return.
To return an item, please contact our customer service team to obtain a return authorization number and return instructions. Pack the item securely in its original packaging and include the return authorization number inside the package. Ship the item to the address provided by our customer service team.
If you are returning an item due to damage, defect, or an error on our part, we will cover the return shipping costs. For all other returns, you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your return is received.
Shipping
What are your shipping options?
Do you ship internationally?
How do I qualify for free shipping?
We offer several shipping options to meet your needs, including standard shipping, expedited shipping, and express shipping. During checkout, you can select your preferred shipping method and see the estimated delivery times and costs.
Yes, we do ship internationally. Please note that shipping rates and delivery times may vary depending on the destination country. Any customs duties or taxes are the responsibility of the recipient.
Free shipping is available for orders over a certain amount, which varies by promotion. Please check our current promotions or the shipping information page on our website for the latest details on how to qualify for free shipping.
Payment
What is your warranty policy?
How do I file a warranty claim?
Are there any exclusions to the warranty?
We offer a one-year warranty on all our products. This warranty covers any manufacturing defects or issues with materials and workmanship. If you experience any problems with your item within this period, please contact our customer service team for assistance.
To file a warranty claim, please contact our customer service team with your order number, a description of the issue, and any relevant photos. Our team will review your claim and provide you with further instructions on how to proceed.
Yes, our warranty does not cover damage caused by misuse, improper care, accidents, or normal wear and tear. It also does not cover any modifications or repairs made by unauthorized personnel. For more detailed information, please refer to our full warranty policy on our website.